Terms Of Use

Please Read These Booking Conditions Carefully:

Terms and conditions of the agreement between you and All Seasons Travel (AST), whose registered address is 4803, Level 48, Aspin Commercial Tower, SZR, Dubai.

Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. Please read this carefully before you book.

Your Flight Contract:

Please note that most of the airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to AST and we will pass them to the airline. When AST receives a refund, it will be paid to you. This usually takes 8-12 weeks but, in some cases, (e.g. lost tickets) may take considerably longer. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While AST, as an Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. AST is not responsible for any additional costs incurred and advises you to contact the relevant airline to add any additional services and verify charges. The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. You are required to reconfirm your flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

Your Holiday Contract:

Holiday package is a combination of at least two of the following : 1) transport 2) accommodation 3) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to AST. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements. If you book a package your contract is with AST. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, AST acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package. No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. . We reserve the right to refuse, at our sole discretion, any booking .Also the right to pass on any cost increase levied by the suppliers. When you chose to book any phone only offers, this will incur a booking fee. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking .

AST strongly recommends that you take out travel insurance for any holiday, especially as there may be circumstances where neither AST nor travel supplier can accept liability (Eg: Delays or Cancellations beyond our control)

Online Booking:

If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorization, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.

When we receive and accept your booking, we will send you a confirmation e-mail and invoice and debit payment from you. We do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

Website Accuracy:

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. AST accepts no liability should any such offer be withdrawn or amended.

In cases where details other than price are materially incorrect, we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Refunds inevitably take some time to process and you should allow 3-7 working days for the payment to be received back and refunded to the original credit card.

Your Travel Documents:

The type of tickets which will be issued for your booking depends on the airline and route you are booking. The majority of airlines are increasingly issuing electronic tickets, and AST will issue electronic tickets whenever the itinerary permits (airlines now insist that e-tickets are issued in these circumstances). For charter flights, paper tickets will be sent by normal post

Baggage:

Please note that our prices include the airline basic baggage allowance, if any, but many airlines Including all "no-frills" airlines now charge additional fees for the carriage of baggage. These fees must be paid prior to departure of your flight direct to the airline or to ourselves. Please ask for further information in relation to your flight.

Changes:

If after booking you wish to change your travel arrangements ,we will contact the concerned suppliers on your behalf and advise you the charges if changes are permitted.

Name Changes:

Please note that some travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Also, name changes are not permitted on any reservation.

Voluntary Cancellation:

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply. If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges.

Payments:

We accept all major international credit and debit cards (each a Card). Your Card will be debited when you click the 'confirm payment' button. The Card must be in the name of one of the passengers travelling and must be carried at the time of travel. The Card may need to be presented to third parties for identity verification.

Please supply us with the correct Card billing and cardholder information (Payment Information). If you do not supply the correct Payment Information, the purchase of products or services from the Site may be delayed and the overall cost of your purchase may increase. We reserve the right to cancel products or services purchased from the Site if payment is declined or if you have supplied incorrect Payment Information. We may incur charges when a booking is made through this Site using a Card. We reserve the right to pass on to you, in full, any changes incurred by us in connection with any booking made through this Site by you using a Card. We will let you know of any applicable charges prior to you clicking the 'confirm payment' button.

Currency Conversions:

Currency conversions shown on the Site are for comparison purposes only. Purchases will be made in the local currency originally displayed for the relevant supplier and the actual currency conversion rate will vary from time to time. Any reliance upon the currency rates provided on the Site is at your own risk.

Third party companies and products:

The site may contain information about businesses or links to websites which are owned or operated by third parties independent of us including but not limited to carriers, hoteliers and tour operators (Third Party Companies) or material, including services, products, information, graphics or data, in relation to such Third Party Companies (Third Party Material). We make no representations or endorsements in relation to any Third Party Companies or Third Party Material, and we are not responsible or liable for the same. Your use of Third Party Companies and Third Party Material is entirely at your own risk.

The Site may contain or link to information about special offers, deals or promotions by persons not related to or part of our company (Third Party Offers). The inclusion of any Third Party Offer on the Site does not imply any sponsorship, endorsement, verification or approval of any Third Party Offers, or any Third Party Material associated with these offers.

Subject to any applicable law which cannot be excluded, we make no warranties, representations or undertakings whatsoever:

Third Party Companies are independent contractors and are not agents or employees of us.

Compensation Payments:

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

Changes By All Seasons Trave

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be informed before a confirmation invoice is issued.

Complaints:

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning or by emailing us at info@allseasonstravel.ae, so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

Privacy:

Your privacy and security is very important to us. Certain data items are collected and used by the Site in order to provide your Online Account and other online services. The Site will record and track the use you make of the Site through the use of, among other things, cookies and other monitoring tools and devices. The use of this data is subject to our Privacy Policy (which is available here). The Privacy Policy is deemed to be part of these Terms of Use and you must read it in full. If you do not indicate your acceptance of the terms of the Privacy Policy, you may not use the Site.

Protecting Your Personal Information

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site. Any transmission of data is at your risk.

We recognise industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption during data transit and storage by using secure socket layer SSL encryption and certificates. We will not disclose to third parties any personally identifiable information that you provide without your consent, except as necessary to provide services you have specifically requested. Once we have received your information, we will use industry standard procedures and security features to try to prevent unauthorised access to that information.

Passport, Visa And Immigration Requirements:

Passengers must be in the possession of a valid passport, any necessary visas, including transit visas, plus any international health certificates required by the countries being visited. In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by All Seasons Travel and no refunds can be made.

Travel Insurance:

We strongly recommend that you take out travel insurance for any flights, holidays or Dynamic package holidays especially as there may be circumstances where neither we nor the travel supplier can accept liability.

Pregnancy:

If you will be traveling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline's policy before making a booking. In some cases, travel may not be permitted, or you may be required to travel with a doctor's letter, or even obtain a medical clearance from the airline. You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit to travel.

Traveling With Infants:

Airlines require that infants must be of a minimum age (typically six weeks) before they will be permitted to travel. Please ensure that you are aware of the airline's policy before making a booking. Infants must sit on an adult's lap or occupy an infant seat – please contact the airline you are traveling with for details of appropriate seats. To qualify for an infant fare, the infant must generally be under two years old on the date of return travel. Children aged two years or above must occupy a seat.

Special Requests:

Where possible, AST will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc.) We will always do our best to meet your requirements but no guarantee can be given, and we cannot accept a booking which is based on a special request and accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a sea view room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally.

Special Meals:

For travellers with special dietary requirements, special meals may be requested and must be done so well in advance of the travel date. AST accepts no liability for any requested special meals not being available.

Specially-Abled Passengers:

Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight however this will be subject to airline availability and discretion.

Direct Flights:

Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport.

Codeshare Flights :

Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another; your itinerary will confirm details of such flights.

Overseas Departure Taxes:

Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable locally at the destination.

Room Occupancy:

We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing beds or use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

Frequent Flyer Schemes:

Not all airline tickets sold by AST are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. AST will not compensate if you are unable to redeem your miles.

Law Of Contract:

The contract made between the Company and client shall be governed by the UAE Laws and any dispute will be dealt with in the Courts of UAE only.

Contact:

Questions, comments and requests regarding this Privacy Policy are welcome and must be addressed to:

All Seasons Travel

4803-Level 48, Aspin Commercial Tower, Sheikh Zayed Road

Dubai, United Arab Emirates

Contact Number: +971-43958259

E-mail: info@allseasonstravel.ae